Tool Discovery

Tool Discovery

Best AI Tools for Customer Service 2026

Discover 24 AI tools designed for customer service. Compare features, pricing, and capabilities to find the perfect tools for your workflow.

What are the best AI tools for customer service in 2026?

The best AI tools for customer service help automate workflows, organize tasks, and support decision-making processes. These tools are specifically designed forcustomer service requirements and professional workflows.

Top 5 verified tools for customer service:

  • Retell AI (Freemium): Build, test, deploy, and monitor production-ready AI voice agents at scale. → Learn More
  • Microsoft Teams (Freemium): Microsoft Teams is a powerful collaboration platform that enhances communication and teamwork within organizations. → Learn More
  • Slack (Freemium): Team communication platform with channels, direct messaging, file sharing, and integrations with over 2,000 apps. → Learn More
  • Zoom (Freemium): Zoom is a leading video conferencing platform that enables seamless communication and collaboration with its user-friendly interface and rich features. → Learn More
  • Canary AI (Paid): AI-powered guest messaging and customer service automation platform for hotels. → Learn More

How can AI tools improve customer service?

AI tools can save 5-15 hours per week by automating repetitive tasks in customer service:

Automation Capabilities

  • • Automate repetitive customer service tasks
  • • Configure workflow automation and scheduling
  • • Organize data and content processing
  • • Support decision-making with AI insights

Key Features to Look For

  • AI Business specialized capabilities
  • • Integration with existing workflows
  • • Team collaboration features
  • • Analytics and reporting tools

How much do AI tools for customer service cost?

Pricing TierNumber of ToolsBest For
Free0 toolsIndividual users, testing
Freemium8 toolsSmall teams, growing businesses
Paid16 toolsEnterprise teams, professionals

How to choose the right AI tool for customer service?

  1. Identify your specific needs: Map out what tasks you need to automate and what features are essential for your customer service workflow
  2. Evaluate integration requirements: Ensure the tool integrates with your existing software and workflows
  3. Test with free tiers: Most tools offer free trials or freemium plans to test functionality before committing
  4. Consider scalability: Choose tools that can grow with your needs and team size
  5. Review support and documentation: Ensure adequate resources are available for onboarding and troubleshooting

Freemium AI Tools for Customer Service (8)

Retell AI logo

Retell AI

Voice AI

FEATURED

Build, test, deploy, and monitor production-ready AI voice agents at scale. Retell AI delivers enterprise-grade voice AI with 500ms latency, 99.99% uptime, and support for 18+ languages. SOC 2, HIPAA, and GDPR compliant for healthcare and enterprise applications.

Auto-Sync Knowledge Base - stays up-to-date automaticallyPowerful Call Transfer Feature - warm transfers with handoff messagesEasy Appointment Booking - Cal.com integration
Freemium - Pay-as-you-go from $0.07/min
Microsoft Teams logo

Microsoft Teams

AI Business

Verified

Microsoft Teams is a powerful collaboration platform that enhances communication and teamwork within organizations. With seamless integration into Microsoft 365, it empowers users to chat, hold virtual meetings, and share files effortlessly, making it essential for remote and hybrid work settings.

Supports virtual meetings with video integrationOffers team channels and direct messaging for effective communicationIntegration with SharePoint and OneDrive for easy file access and collaboration
Free tier available, Premium starts at $8/user/month
Slack logo

Slack

AI Business

Verified

Team communication platform with channels, direct messaging, file sharing, and integrations with over 2,000 apps.

Organized channels for team communicationDirect messaging and group conversationsFile sharing and search
Free tier available, Pro starts at $8/user/month
Zoom logo

Zoom

AI Business

Verified

Zoom is a leading video conferencing platform that enables seamless communication and collaboration with its user-friendly interface and rich features. Its combination of HD video, screen sharing, and breakout rooms makes it the preferred choice for businesses, schools, and individuals seeking reliable virtual connectivity.

HD Video Conferencing for clear, professional meetingsScreen Sharing for presentations and collaborative workMeeting Recording for future reference or sharing
Free tier (40min limit), Pro starts at $15.99/month
Discord logo

Discord

AI Business

Verified

Discord is a versatile communication platform that excels in creating communities through its integrated text, voice, and video capabilities. With its user-friendly interface and features tailored for gamers and group interactions, it stands out as a premier choice for connecting with friends and communities online.

Voice, video, and text communication channelsGame streaming with integrated screen sharing"Hop in" calls feature for spontaneous communication
Free tier available, Nitro starts at $9.99/month
Google Meet logo

Google Meet

AI Business

Verified

Google Meet is a powerful video conferencing tool that facilitates seamless virtual interactions, enhanced by its integration with Google Workspace. With features like live captions and screen sharing, it offers an intuitive platform for collaboration and effective communication.

HD Video Meetings for clear communicationGoogle Calendar Integration for easy schedulingScreen Sharing for presentations and collaboration
Free tier available, Google Workspace starts at $6/user/month

Showing 6 of 8 tools

Premium AI Tools for Customer Service (16)

Canary AI logo

Canary AI

Hospitality AI

Verified

AI-powered guest messaging and customer service automation platform for hotels. Handles guest inquiries, automates responses, and improves guest satisfaction through intelligent communication.

AI chatbot for guestsAutomated messagingMulti-language support
Subscription-based
Pipedrive logo

Pipedrive

AI Business

Verified

Pipedrive is a powerful CRM platform that enhances the sales process through visual pipeline management and automation. Its intuitive interface empowers sales teams to efficiently track deals and manage customer interactions, enabling them to close deals faster with an activity-based sales approach.

Visual Pipeline for efficient deal trackingAutomated Lead Nurturing to save timeSeamless Integrations with tools like Slack, Zoom, and Gmail
Essential starts at $14/user/month
Salesforce logo

Salesforce

AI Business

Verified

Salesforce is a leading enterprise CRM platform that provides a comprehensive suite of cloud-based applications for sales, service, marketing, and commerce. With its robust customization options and integration capabilities, Salesforce empowers businesses to scale and connect with customers in innovative ways.

Manage leads, opportunities, and customer relationships efficiently with Sales Cloud.Enhance customer support with tools for case management and support analytics in Service Cloud.Drive personalized customer journeys with advanced marketing automation using Marketing Cloud.
Essentials starts at $25/user/month
Booom logo

Booom

Miscellaneous

Booom.ai is a premium domain available for purchase on Dynadot, ideal for businesses and entrepreneurs seeking a memorable online presence. With flexible payment options and robust security features, acquiring this domain is both straightforward and secure.

Traffic Statistics: Displays domain traffic stats as a graphPurchase Options: Option to buy the domain outright or pay in installmentsSecure Transfers: Fast, Easy and Secure Transfers
Custom pricing
Brainfish logo

Brainfish

Business

Brainfish is an innovative platform that enhances customer support with AI-driven solutions seamlessly integrated into existing systems. Its ambient AI agents automate and refine support processes, empowering organizations to deliver superior, intuitive customer service.

AI Support Agents: Full-stack AI agents designed for self-service capabilities.Integration Capabilities: Connects with existing tools to enhance support operations.Ease of Implementation: Quick installation with minimal coding required.
Custom pricing
Chatbase logo

Chatbase

Knowledge

Chatbase is a cutting-edge platform that revolutionizes customer interactions by utilizing AI-powered support agents. With its ability to create human-like conversational AI, it ensures customer service is not only efficient but also engaging and intuitive.

Custom AI agent creationIntegration with communication platforms like WhatsApp and MessengerAI analytics dashboard for performance tracking
Custom pricing

Showing 6 of 16 tools

All 24 AI Tools for Customer Service

Retell AI logo

Retell AI

Voice AI

FEATURED

Build, test, deploy, and monitor production-ready AI voice agents at scale. Retell AI delivers enterprise-grade voice AI with 500ms latency, 99.99% uptime, and support for 18+ languages. SOC 2, HIPAA, and GDPR compliant for healthcare and enterprise applications.

Auto-Sync Knowledge Base - stays up-to-date automaticallyPowerful Call Transfer Feature - warm transfers with handoff messagesEasy Appointment Booking - Cal.com integration
Freemium - Pay-as-you-go from $0.07/min
Microsoft Teams logo

Microsoft Teams

AI Business

Verified

Microsoft Teams is a powerful collaboration platform that enhances communication and teamwork within organizations. With seamless integration into Microsoft 365, it empowers users to chat, hold virtual meetings, and share files effortlessly, making it essential for remote and hybrid work settings.

Supports virtual meetings with video integrationOffers team channels and direct messaging for effective communicationIntegration with SharePoint and OneDrive for easy file access and collaboration
Free tier available, Premium starts at $8/user/month
Slack logo

Slack

AI Business

Verified

Team communication platform with channels, direct messaging, file sharing, and integrations with over 2,000 apps.

Organized channels for team communicationDirect messaging and group conversationsFile sharing and search
Free tier available, Pro starts at $8/user/month
Zoom logo

Zoom

AI Business

Verified

Zoom is a leading video conferencing platform that enables seamless communication and collaboration with its user-friendly interface and rich features. Its combination of HD video, screen sharing, and breakout rooms makes it the preferred choice for businesses, schools, and individuals seeking reliable virtual connectivity.

HD Video Conferencing for clear, professional meetingsScreen Sharing for presentations and collaborative workMeeting Recording for future reference or sharing
Free tier (40min limit), Pro starts at $15.99/month
Canary AI logo

Canary AI

Hospitality AI

Verified

AI-powered guest messaging and customer service automation platform for hotels. Handles guest inquiries, automates responses, and improves guest satisfaction through intelligent communication.

AI chatbot for guestsAutomated messagingMulti-language support
Subscription-based
Discord logo

Discord

AI Business

Verified

Discord is a versatile communication platform that excels in creating communities through its integrated text, voice, and video capabilities. With its user-friendly interface and features tailored for gamers and group interactions, it stands out as a premier choice for connecting with friends and communities online.

Voice, video, and text communication channelsGame streaming with integrated screen sharing"Hop in" calls feature for spontaneous communication
Free tier available, Nitro starts at $9.99/month

Showing 6 of 24 tools

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